Terms And Conditions

The following terms and conditions apply to all TSG Ltd Products and Services:

Service Use

All customers and users of TSG Ltd must abide by the CLOCH Internet Acceptable Use Policy ("AUP"), which can be accessed at www.tsg.ie/index.cfm/page/aup The ordering of, or use of, TSG Ltd products and services is considered to be your acceptance of this policy.

TSG Ltd does not allow any of the following types of content to be stored on your web site hosting account:

  • Any Material that is illegal under Irish or EU law;
  • Copyrighted works for which you are not the copyright holder including commercial, audio, video or music files;
  • Adult Material including pornography, erotic images, or otherwise lewd or obscene content. Also includes links to any such material. The designation of "adult material" is left entirely to the discretion of TSG Ltd;
  • Misuse of computer networks - including information on hacking, password cracking, IP spoofing etc. Also includes links to any such material;

Service Level Guarantee

TSG Ltd makes certain commitments as to the level of service that will be provided with your web site hosting account. The commitments can be viewed at www.tsg.ie/index.cfm/page/slg. In the event that, for any reason, TSG Ltd is not able to meet the terms of the service level guarantee our liability shall be limited to the total amount of fees prepaid by the customer, excluding any setup fees paid.


All hosting and domain registration accounts are set up on a prepaid basis.
Renewal payment is due each anniversary year following the date the account was established ("the renewal date").
You will automatically be invoiced 30 days before the end of your prepaid period unless notification of cancellation has been received.
All set-up and domain registration fees (if any) are non-refundable.
Accounts overdue by more than 10 days are liable to be suspended without further contact, though every effort will be made to make contact before this measure is taken.
Web development/web design work will be billed as agreed with the client
All web design, consultancy and web development work remains property of Cloch Internet Services Ltd until paid for in full
TSG Ltd also reserves the right to suspend other services purchased by the customer until the payment is cleared.
All invoices are sent by email, and are deemed to be received unless a mail error is received.
All payments must be made in Euro.

Overdue Accounts

Accounts overdue by more than 10 days are liable to be suspended without further contact, though every effort will be made to make contact before this measure is taken.
Suspended services overdue by more than 20 days are liable to a €10 reactivation fee (ex VAT).
Accounts overdue by more than 45 days are liable to be deactivated without further contact, and files & data removed from the server.

Cancellation & Minimum Contract

New customers are entitled to a 30 day money back guarantee, whereby customers are entitled to a full refund (excluding set-up and domain registration fees), should they cancel their account within 30 days of their account activation.

TSG Ltd reserves the right to cancel any services at any time for any reason, regardless of whether the customer is in breach of the acceptable use policy or these terms and conditions.. All fees paid in advance of cancellation will be pro-rated and refunded if the cancellation has been initiated by CLOCH Internet, provided the customer is not in violation of the AUP or these Terms and Conditions.

There is a minimum contract length of 1 month for web site hosting accounts.

There is a minimum contract length of 12 months for domain registration accounts.

If the customer has initiated cancellation, or if the customer is in breach of the Terms and Conditions of Use or the Acceptable Use Policy, then customer agrees that no refund is due.

Cancellations must be received in writing, fax or email form 14 working days before the renewal date, from the principal contact for the relevant account.


Customer agrees that it shall defend, indemnify, save and hold TSG Ltd harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against TSG Ltd, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless CLOCH Internet against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with TSG's server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from TSG's server.


TSG Ltd will not be responsible for any damages your business may suffer. TSG Ltd makes no warranties of any kind, expressed or implied for services we provide. TSG Ltd disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by TSG Ltd and its employees. TSG Ltd reserves the right to revise its policies at any time.